small business customer feedback product research

Let People Tell You What’s Wrong…
Before They Tell Everyone Else!

Excerpted from the book on mindful business management, Business Black Belt   “The one who needs to know the most, is often the last to find out.”   You must create a connection with your customer grapevine, otherwise you’ll never know trouble is brewing in enough time to deal with it inexpensively. Some study concluded…

Management by Centrifugal Force

Excerpted from the book on enlightened business, Business Black Belt “Come to the edge,” he said. “We are afraid,” they said. “Come to the edge,” he said. They came… He pushed them …and they flew. Here’s a possible way to think of your business structure, regardless of the structure you actually have, and have what…

Leadership?

Excerpted from the book on enlightened business, Business Black Belt You better know where you’re going because sooner or later, you could be out in front. How will you lead your business and how will your business lead your industry? There are thousands of books on leadership—and few of them seem to agree on what…

Connect with the Inner Adult

Excerpted from the book on enlightened business, Business Black Belt I’m very easy to work with. . . just give me what I want. If you’re interested and a bit patient, you can communicate with just about anyone. Just like we must appeal to another’s inner child, we must also address their inner adult. In…