Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience

This article originally appeared in Harvard Business Review and you can link to it here. Improving customer experience is often a top business priority, but what about employee experience? Temkin Group reports a correlation between employee engagement and success in customer experience. In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that…

The Deadline is Approaching for the New Overtime Regulations

By Glenna Hecht on Sep 30, 2016 11:41 am We are only eight short weeks away from the changes in the new overtime regulations For those of you who have not started to think about this… Now is the time! For those of you thinking the election may change things… Think again in 2017! For…