Customer Service – Problem Solving
From Seth Godin – Your first, best response to a customer who thinks they have a problem with your product or service
Write it how you would say it.
Excerpted from, Business Black Belt, “The Enlightened Entrepreneur’s Manifesto” It should be possible to explain the laws of physics to a barmaid. ~ Albert Einstein, physicist We can learn much to improve our everyday written communications by studying the techniques used by advertising copywriters. In school, some of us “BSed” our way through certain essays…
Keep Your Eye on Selling
Excerpted from the book on mindful business management, Business Black Belt What have you done for your customers lately? As your business picks up momentum, it also picks up problems and you get further away from your customers. If sales drop, you’re in trouble. We always see a fall-off in sales and cash flow when…
Let People Tell You What’s Wrong… So They Won’t Tell Everyone Else!
Excerpted from the book on mindful business management, Business Black Belt The one who needs to know the most is often the last to find out. You must create a connection with your customer grapevine, otherwise you’ll never know trouble is brewing in enough time to deal with it inexpensively. Some study concluded that if…
Connect with the Inner Adult
Excerpted from the book on enlightened business, Business Black Belt I’m very easy to work with. . . just give me what I want. If you’re interested and a bit patient, you can communicate with just about anyone. Just like we must appeal to another’s inner child, we must also address their inner adult. In…