"People don’t return my phone calls or emails!"

READING TIME: 75 seconds! This is one of the most common complaints I hear from clients and colleagues. Here’s my (edited) response to a client about this concern. First off, you need to FULLY understand this concept: that people are tuned into a particular “frequency.” It’s also called “signal.” Everything else is “noise.” Signal… noise.…

How Much is Your Time Worth?

In another lifetime long long ago, I sold word-processing systems. The crux of our sales pitch was how much time our system would save all of the secretaries and others who were constantly typing documents. To drive this point home, I created a spreadsheet to show how much time was worth. For example, if you…

BizPlanit Reviews Jian SmallBizCRM (Contact Management Solution)

Review: JIAN SmallBizCRM with Email Marketing A CRM, or customer relationship management solution, is a must for any entrepreneur or small business owner. I am sure this statement does not come as a surprise to you. However, finding the right CRM solution is not easy. Whether it is too complex, too expensive, too feature rich,…

Customer Service: Five Simple Steps that Build Lasting Relationships

It’s easy for small businesses to get distracted with their products or services, and neglect one of the most important components of their business; Customer Service. The time spent working on your products, stocking shelves, or writing an email can take away from this precious and often neglected gem. Remember, customer service is your main…

Sales Leadership: Selling the Truth, Part 2

Continued from Selling the Truth, Part 1… Excerpted from the book, Business Black Belt Like a said before, I can tell in a heartbeat now if a salesperson is coming to pitch me because he or she wants the deal or if he or she thinks they have something I could really use. Sometimes it…